Masterclass: Introducing Customer Hubs
With Martin Hill-Wilson, Customer Experience Strategist
In spite of much progress towards more customer-centric engagement, organisations find themselves held back by the way they are organised and function.Customer hubs provide a fast, low risk, self-funding approach to changing deeply embedded organisational behaviours. They work by re-establishing the natural teamwork between functions which then nurtures high performance, deep employee engagement and rapid innovation.
This masterclass starts you on that journey.