Social Customer Service Slides

Social Media & Customer Service – Cutting Through The Hype

The following presentation provides an introduction to Social Customer Service. I’ve delivered it to an audience at CCExpo 2011 and members of the Welsh Contact Centre Forum during 2011. An updated version is now being presented for 2012 at various conferences such as the Professional Planning Forum. The presentation normally lasts an hour. However since the format  presented here is ‘slides only’  i.e. no voice over you will be able to click through much faster!

The material is taken from a series of workshops I run on both Social Customer Service and Mobile Customer Service. If you are interested in these, a full description and downloadable brochure for email circulation can be found here.

If you have been directed here in order to access the slides and are visiting BrainFoodExtra for the first time, then please feel welcome. I would encourage you to sample some of the articles I’ve written on Customer Service, Customer Listening, Social Business  and Customer Experience to see if other material of also of interest.

Enjoy the presentation. Click anywhere on the image to start the presentation. You can click on agenda topics to navigate the presentation. You return to the agenda automatically at the end of each topic. Use the back button on your browser to return to this page when you are finished.

Please make contact if you are interested in hiring me for an inhouse presentation of the material, a full workshop or just want to ask questions.