Speed Of Change During my time working with the Coveo team over the last few months, listening to customer stories during online pizza …Read More
digital customer service
Intelligent Assistants & Bots – The Dan Miller Interview
If you are in the process of investing in some form of intelligent assistance for sales, marketing or service reasons, then this is worth …Read More
2017 Priorities: Upgrading Your Proactive Service Strategy
A proactive service strategy is based on anticipating your customers’ needs. It’s about getting there before customers consciously recognise …Read More
How To Balance Digital and Human Customer Support
The more we adopt self managed, digital channels which optimise our expectations for 'always there', real time delivery, we are also …Read More