How Many 2019 Predictions Did You Nail? I co-produce customer service predictions with NewVoiceMedia and CallCentreHelper.com every …Read More
innovation
Why Digital Transformation And Technology Refreshes Are Not Going To Make The Difference
Digital transformation surrounds us. I’m in the process of commenting on all the new stuff that is happening in customer engagement. Just …Read More
Are You Circling The Digital Plughole?
There is a strong gravitational pull that now drags all sectors towards what some of the Beyond Silo team call the ‘digital …Read More
Service Innovation: How To Kickstart it
It’s a truism that we live in a world of change. Within customer service there is a never ending conveyor belt of new things to digest. For …Read More