Over the last decade, self service never really caught on in the way some had hoped. The IVR variety could work after a fashion with …Read More
intelligent assistance
Scene Setting On Chatbots For Self Service
Much has already been written about chatbots, AI, machine learning and the impact all this is going to have on organisational life, jobs and …Read More
Exploring Intelligent Assistance for Transforming Self Service Adoption
Last week of September saw a series of discussions held in a recently refurbished County Hall overlooking the Thames. CX Company hosted a …Read More
A National Customer Service Week Ragtime
Source: scoop.co.nz I must admit I don’t do National Customer Service Week. It’s always finished before I’ve noticed that it’s here once …Read More
Intelligent Assistants & Bots – The Dan Miller Interview
If you are in the process of investing in some form of intelligent assistance for sales, marketing or service reasons, then this is worth …Read More
Self Service Still Less Than 50%? Then You Are In Trouble
The next big thing has arrived in the form of conversational commerce. Think Alexa, Amelia or Edward. Even Tacobot if you need a snack …Read More
Conversational Self Service Is Shaking Things Up
I’ve just run my second briefing on intelligent assistance. Much happened in the few months between sessions. This time, the second half of …Read More
Intelligent Assistants – Your Breakthrough Self Service Strategy
I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. It was commissioned by Ann …Read More
Got These On Your 2016-2019 Service Roadmap?
Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. The first is …Read More