"I went on a Masterclass on Customer Experience delivered by Martin and I found it inspiring. He connects every dot together across service, …Read More
Masterclasses & Mentoring
Irene Poltronieri
"Thanks again for the presentation. A lot of food for thought! Thank you :-)" …Read More
Aidan Swords
"Many thanks for the seminar in Dublin yesterday. It was really useful for me to realise that I need to take a big step back before …Read More
Amie Beard
"The team are getting really stuck in with all elements of social media, and getting some fantastic feedback, you had a real impact on the …Read More
Carmen Nader
"Start to finish, there is a flow to a journey designed to empower you with non biased data, the reality of customer needs in an ever …Read More
Courteney Sheppard
" It was a compelling session that allowed for both structured plans to take back into the business to implement as well as some horizon …Read More
James Alden
"Fantastic briefing - really thought provoking and insightful. Lots of latest examples. Generated ideas to take back to the office." …Read More
Ireen Lock
"Increased my knowledge and awareness in this subject hugely. Actual cases where IA has been successfully implemented were really useful, …Read More
Andreea Tudor
"Great training session today with @martinhw on #customerservice thank you for the insights and the advice." …Read More
Leon Shouksmith
"Always great workshops with Martin. Thought provoking theory that actually translates to practical models for improvement." …Read More