"A really engaging and thought-provoking course, I would highly recommend this to others." …Read More
Masterclasses & Mentoring
Clare Wilkerson
"Very informative for organisations starting out on their social media journey." …Read More
Catherine Lindsay
"Really helped us understand Social Media in the wider context of the channel mix we have. We cam away with workable ideas and feeling …Read More
Luke Brynley-Jones
"Martin is undoubtedly the UK's go-to authority on social customer service. He also has a wealth of knowledge on the practices and processes …Read More
Rebecca Lord
“The team really enjoyed the day and we all feel as though we have some great ideas from it” …Read More
Joanna Goodrick
"I engaged Martin to work with our organisation on developing a common vision for next generation customer services, and his impact was …Read More
Katy Minson
“Martin’s masterclass was one of the most useful and inspirational events that I have ever attended” …Read More
Mark Turner
"If you want to know the future of customer service using tomorrows technology today talk to Martin! This was a hugely informative snap shot …Read More
Lee Robinson
"Martin worked with my team to develop a 3 year strategic plan for our service centre. The aim was to take it from a cost centre problem …Read More
Kate Lowery
“I just wanted to say that I thought the Masterclass was fantastic. It’s very rare that you attend something for a full day and you find …Read More