You Influence More Than You Realise I view my current focus on mentoring organisations to plan and scale Emotive CX as part of a wider …Read More
automation
The Time To Reinvent Human Assistance Is Now!
There are two core reasons to invest in Emotive CX for Customer Interaction. CX as a force for change needs to refocus on the emotive …Read More
Trust Me! I’m A Brand
The 2017 Edelman Trust Barometer reports a downturn. So say 33,000 people from 28 countries. It makes dramatic reading. Even the executive …Read More