It's no secret that IVR (interactive voice response) has never enjoyed great consumer support because design and deployment commonly fall …Read More
Designed with the customer in mind
Too many customer service workflows fail by that definition since imagination and customer insight was not sought as the best way to start.
Managing Customer Service Innovation
If the quality of customer service is a powerful way for brands to distinguish themselves, then having that extra something over competition …Read More
Six Tips For Buying Customer Service Technology
As far as customer service technology is concerned, I guess if someone could add up the bill for what's been spent in the last decade, it …Read More