The growth in social customer service appears to have stalled. Now the early adopters are out and about, the expected next tranches are …Read More
social media monitoring
Mapping Your Social Customer Service Ecosystem
There are two key differences between mainstream and social customer service. First is the switch from private to public …Read More
Social Customer Service: Exploiting The Upside
This post reflects on a missed opportunity between Marketing and Service. In particular Social Customer Service. We are all …Read More
Social Media Is The New Customer Service?
"Social Media Is The New Customer Service" has become the must have mantra doing the rounds in blogs, forums and Twitter feeds. It's snappy, …Read More
Six Insights For Your Voice Of The Customer Programme
I recently upgraded my LinkedIn account from free to the first rung of paying for the privilege. Apart from a new snazzy gold logo, I got …Read More