I’m a customer engagement and digital business strategist. Also an author and international keynote speaker. Working under my own brand, Brainfood Consulting, I design masterclasses and transformational change helping clients evolve their social and digital capabilities.
Current topics include:
- Omni-channel design
- Proactive, low effort customer experience
- Social customer service
- Customer hubs
All themed around service innovation.
I take pride in my creative output. In this context, I design and embed relevant customer-centric operating models for various organisational needs. Examples include:
The P&Q Challenge: a six month journey giving space for contact centre leaders to design their next generation service quality based on what matters to customers.
Customer Hubs: a self funding transformation model that promotes real time, post silo customer engagement.
Service Innovation: a toolbox for service organisations to design low effort, proactive, personalised customer experiences.
‘Perpetual Beta’: a way of embedding new digital behaviour across an organisation that accelerates organisational responsiveness
I’m also an experienced keynote speaker and conference chair. Here is an example of a recent speech I gave if you are looking for a new speaker.
Please contact me either via firstname.lastname@example.org or 078 1691 5845. Or directly here if it’s easier.
Look forward to hearing from you.