Martin Hill-Wilson makes webinars exciting to be involved in. As webinar host, Martin will research, design and deliver all content, minimising your own preparation and rehearsal time.
Martin uses rich and unique content to keep the audience focussed on the event, combined with a conversational style of delivery that invites everyone to comment and get involved.
In addition, Martin also researches and writes whitepapers designed to perform as funnel building, highly readable whitepaper downloads. These services can be complemented with short form posts as needed to act as teasers or summaries.
“Martin is not just clever, creative, motivational and generous, he clearly has access to a real-life crystal ball and is willing to share what he can see! He is a strategic visionary, creating and building great success, not just personally, but for those that work or even just talk with him. A call centre forefather, an extraordinary business guru, innovating and pioneering with his out-of-the-box thinking, a pleasure and an inspiration”
Webinars
| Title | Speech Analytics and the Contact Centre |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2017 |
| Title | How Utility Customer Experiences are Changing with Visual IVR |
|---|---|
| Organisation: | Jacada |
| Date: | 2016 |
| Title | The Journey To Service Excellence |
|---|---|
| Organisation: | OpenText |
| Date: | 2016 |
| Title | How to Stop Firefighting and Create Breathing Space to Improve Customer Service |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2016 |
| Title | What getting closer to your customer really means |
|---|---|
| Organisation: | Rant &Rave |
| Date: | 2014 |
| Title | The Journey To Service Excellence |
|---|---|
| Organisation: | OpenText |
| Date: | 2016 |
| Title | Customer Service Predictions for 2016 |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2016 |
| Title | How To Personalise Customer Interactions |
|---|---|
| Organisation: | Conversocial |
| Date: | 2015 |
| Title | The Customer Hub - Imagining Next Generation Customer Engagement |
|---|---|
| Organisation: | Engage Customer |
| Date: | 2015 |
| Title | Latest Thinking In Performance & Quality |
|---|---|
| Organisation: | Enghouse |
| Date: | 2015 |
“Martin has engaged across our business and provided expert advice and guidance. His writing is excellent and we have delivered a number of very well attended webinars together. A great thinker and an asset to our business.”
Whitepapers
| Title | What's Next For Digital Customer Service? |
|---|---|
| Organisation: | Jacada |
| Date: | 2017 |
| Title | Aligning Your CRM and Contact Centre Strategies |
|---|---|
| Organisation: | Puzzel |
| Date: | 2017 |
| Title | Everything you need to know about Intelligent assistants, bots and self-service for your contact centre |
|---|---|
| Organisation: | Puzzel |
| Date: | 2017 |
| Title | The dawn of AI-powered customer engagement |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2017 |
| Title | Meeting Customer Expectations for Mobile Payments |
|---|---|
| Organisation: | Puzzel |
| Date: | 2017 |
| Title | Protecting Customer Experience While Controlling Contact Centre Fraud |
|---|---|
| Organisation: | Pindrop |
| Date: | 2016 |
| Title | How to Reinvent Quality Management in Your Contact Centre |
|---|---|
| Organisation: | Intelecom |
| Date: | 2016 |
| Title | Make Customer Engagement: A Winning Strategy |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2015 |
| Title | Customer Hubs: Bridging the Digital Gap in Service |
|---|---|
| Organisation: | NewVoiceMedia |
| Date: | 2015 |
| Title | Buyer's Guide |
|---|---|
| Event: | Unpublished |
| Organisation: | NewVoiceMedia |
| Date: | 2015 |
