Brainfood was formed in 2008 by Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation. Martin was involved in the very first wave of contact centre implementation during the 1980’s with the Merchants Group, one of the first BPOs. He ended up as CEO.
He is a well known international keynote speaker and chair on a wide range of topics at international conferences – the future of customer service, the impact of AI in contact centres and the growth in emotive cx for customer interaction. Clients also commission him to inspire and educate their own customers and colleagues.
Martin can be hired for value based consulting – in which the goal is to increase the strategic value of some customer related activity. These typically involve the redesign of customer service operations, the blending of virtual and human assistance in customer interaction and the refocus of customer facing teams to achieving commercial cx outcomes.
His latest innovation is providing planning and e-learning in emotive cx for customer interaction
Brainfood Services
This site describes how Brainfood can help. It might be a single event around a dinner table, opening the minds of your customers to new opportunities. Or a keynote at your customer conference.
It might be reviewing the go to market plans of a fintech you chair. It might be a masterclass that removes your team from daily distractions to deep dive into new ideas such as mobile customer service or omni-channel. It could be a refreshed customer strategy or a cx audit to spot tactical opportunities.
Maybe it’s time to co-design your 3 year AI engagement strategy. Or is it a mindset change around becoming an innovative. collaborative team?
To help you become better acquainted with Martin’s approach to customer transformations, we can offer a wide selection of posts, slide decks and videos. We hope you find what you came here for. If not, please get in touch.
Martin is always up for progressive assignments with interesting people!
