We are currently in the era of digital disruption. It is comparable to other great periods of social transformation, such as the Industrial …Read More
One Agenda
Within Five Years Call Centres Will Be Run By Marketing
The following post came out of a webinar I ran recently with NewVoiceMedia. This was our hypothesis to generate the discussion. Another …Read More
UK Challenges and Opportunities For 2014: A Leadership Perspective
Introduction A number of UK customer service, experience and engagement leaders have pooled their insight based on the themes that …Read More
