As a spin off from the masterclass series, Brainfood runs pre designed, in-house courses for skills development. Currently this is confined to advisor skills for social customer service. See below for more details.
A bespoke design service is also available for certain forward looking challenges that require mindset evolution and new skills. These challenges are typically focussed on helping any level of employee from executive director to front line teams become more digitally proficient or more innovative or personally charismatic in their leadership style.
Please enquire so we can properly explore this type of need with you.
Providing customer service over social channels is different. It’s a spectator sport. Organisations have to consider the digital footprint left by each interaction. Not just for that customer but for all who subsequently see it. Has trust in the brand increased or been diminished as a result? Learn More about Communication Skills For Social Customer Service