The growth of customer service via social channels is still in its infancy. That said, it has made incredible strides over the last few …Read More
delivering effective social customer service
UK Challenges and Opportunities For 2014: A Leadership Perspective
Introduction A number of UK customer service, experience and engagement leaders have pooled their insight based on the themes that …Read More
A Personal View On The State Of Social Customer Service
The mere fact that June and July have been themed ‘social customer service’ month in two major industry sites mycustomer.com and ICMI call …Read More
