Now we are entering 2015, I thought it would be interesting to review how social customer service has evolved during the last twelve months. …Read More
Social Media
Social Customer Service: Your Leadership Agenda
The growth of customer service via social channels is still in its infancy. That said, it has made incredible strides over the last few …Read More
Is Social Media About To Prove Itself A Great Consumer Con?
This post raises the question whether the ideals behind Social Media are about to be compromised as mining the Social Graph to drive Social …Read More