I've just come back from Rioja. A place obviously associated with wine. It was only on my return though that I discovered how much I'd …Read More
Customer Experience
Optimising customer experience becomes a serious organisational aim for businesses who understand its significance to their continued success. Customer satisfaction should form a core part of the strategy for protecting and developing brand loyalty, with its value measured in repeat sales and customer advocacy.
For The Sake Of A Clean Car
Since I don't currently belong to the 1% of über wealthy, money right now is tight and so expenses like car servicing are unwelcome. I …Read More
Social Media & Debt Management
Debt Management is on the cusp of being reinvented by Social Media. That was the conclusion I walked out with having presented to a …Read More
Six Insights For Your Voice Of The Customer Programme
I recently upgraded my LinkedIn account from free to the first rung of paying for the privilege. Apart from a new snazzy gold logo, I got …Read More
The Trouble With Zappos
Recently I had the good fortune to hear the Zappos story first hand. A rather jet lagged Alfred Lin, the Zappos COO and co-creator of the …Read More
