I've just come back from Rioja. A place obviously associated with wine. It was only on my return though that I discovered how much I'd …Read More
employee engagement
Painting A Customer Service Strategy: session 3
Thus far we have considered strategy from the customer point of view. Now it is time to incorporate the needs of two other important …Read More
Six Insights For Your Voice Of The Customer Programme
I recently upgraded my LinkedIn account from free to the first rung of paying for the privilege. Apart from a new snazzy gold logo, I got …Read More
