Now we are entering 2015, I thought it would be interesting to review how social customer service has evolved during the last twelve months. …Read More
Social Support
Social Customer Service: Your Leadership Agenda
The growth of customer service via social channels is still in its infancy. That said, it has made incredible strides over the last few …Read More
Mapping Your Social Customer Service Ecosystem
There are two key differences between mainstream and social customer service. First is the switch from private to public …Read More
