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2015: Tapping Into Big Changes Taking Place In Social Customer Service

2015: Tapping Into Big Changes Taking Place In Social Customer Service

January 12, 2015 by Martin Hill-Wilson 1 Comment

Now we are entering 2015, I thought it would be interesting to review how social customer service has evolved during the last twelve months. …Read More

Social Customer Service: Your Leadership Agenda

Social Customer Service: Your Leadership Agenda

February 10, 2014 by Martin Hill-Wilson 2 Comments

The growth of customer service via social channels is still in its infancy. That said, it has made incredible strides over the last few …Read More

Mapping Your Social Customer Service Ecosystem

Mapping Your Social Customer Service Ecosystem

November 7, 2013 by Martin Hill-Wilson Leave a Comment

There are two key differences between mainstream and social customer service. First is the switch from private to public …Read More

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