"The event exceeded my expectations. Martin is an excellent, knowledgeable presenter who provided up to date information and case studies. …Read More
Masterclasses & Mentoring
Bian Salins
"Thanks for yesterday. The team enjoyed the training and learnt a lot." …Read More
Penny Downs
"This week, one of my newer agents spoke with his manager and said he marked a call where he felt it went badly and could she listen and …Read More
Gemma Tomlinson
"The P&Q Challenge came at a great time for us as a team as we were coincidentally at the point of starting to review our quality …Read More
Sharon Field
"P&Q will create a groundswell of change from grass roots by changing the perception of roles in the contact centre industry" …Read More
Natasha Winter
"The main thing we have learnt is how to effectively roll out processes – using unconventional marketing rather than just rolling everything …Read More
Britt Fonnestved
"Thank you very much for yesterday’s P&Q finale and the workshops over the past 6 months. It has been thought provoking, enlightening …Read More
Wim Rampen
"Browsing the extensive dossier on #convcomm #bots #intelligentassistants that @martinhw briefed us on last Wednesday. Highly recommend! …Read More
Michael Anderson
"Attended a fantastic and very interesting event on what's happening with Artificial Intelligence and Bots. I would wholeheartedly recommend …Read More
Andrea Gunther
"Martin, thank you again for such insightful strategic consulting and training on Social Media Customer Service Excellence! You have helped …Read More